Many consumers may want to surrender their LPG connection due to relocation, switching providers, or no longer needing the service. Major LPG providers in India—Indane Gas, HP Gas, and Bharat Gas—allow easy surrender of domestic or commercial connections. This blog explains the procedure, required documents, refund process, and important tips for a smooth LPG connection surrender.
Consumers may choose to surrender their LPG connection for various reasons:
To surrender an LPG connection, the consumer must meet the following criteria:
The following documents are typically required to surrender an LPG connection:
Before initiating the surrender, make sure all pending bills, cylinder charges, or equipment payments are cleared to avoid delays in the process.
You can obtain the surrender form online from the respective LPG provider portal or collect it from your distributor’s office:
Submit the completed form along with the required documents either online or at your distributor’s office. Ensure your Consumer ID is clearly mentioned.
The distributor may inspect your premises to collect the cylinder, regulator, and other equipment. They will verify your submitted documents before processing the surrender.
After verification, you will receive a confirmation SMS or email indicating that your LPG connection has been successfully surrendered. Any refundable security deposit will be processed as per company policy.
Consumers are entitled to receive the security deposit paid at the time of connection activation. The process varies slightly between companies:
| Company | Security Deposit Refund | Notes |
|---|---|---|
| Indane Gas | Refund via bank transfer | After deduction of pending dues, if any |
| HP Gas | Refund through cheque or bank transfer | Processed within 30–45 days |
| Bharat Gas | Refund via NEFT | After equipment and dues verification |
It is important to provide correct bank details for a hassle-free refund.
Yes, all major providers allow online surrender via their official websites.
Consumer ID, proof of identity and address, passport-size photo, and completed surrender form.
Yes, the security deposit is refunded after deducting any pending dues.
Typically, 15–30 days depending on verification and refund process.
Yes, authorized family members can submit with proper ID and authorization letter.
Yes, all cylinders, regulators, and hoses must be returned to the distributor.
Yes, commercial connections can also be surrendered following similar procedures.
Yes, confirmation is provided via SMS, email, or receipt from the distributor.
You can escalate to the LPG company’s customer care or file a grievance online.
You may need to apply for a new connection; reopening the same connection is generally not allowed.
Surrendering an LPG connection in India is straightforward if you follow the proper steps. Ensure all dues are cleared, return equipment, and submit the required documents either online or offline. A smooth surrender process ensures timely refund of your security deposit and proper closure of your account. By following this guide, you can efficiently surrender your LPG connection with minimal hassle.
Only the registered consumer or an authorized family member with proper ID can apply to surrender an LPG connection.
Yes, all major LPG providers—Indane, HP Gas, and Bharat Gas—allow online surrender through their official portals.
Consumer ID, proof of identity, proof of address, passport-size photo, and completed surrender form are required.
Yes, all pending bills, cylinder charges, and equipment costs must be cleared before the surrender is accepted.
Yes, the security deposit is refunded after deducting any outstanding dues and after verification of returned equipment.
Typically, 15–30 days depending on verification, distributor inspection, and refund processing.
All LPG cylinders, regulators, hoses, and any accessories provided at the time of activation must be returned.
Yes, authorized family members can submit with proper ID and authorization letter from the registered consumer.
Yes, commercial or industrial LPG connections can be surrendered following similar procedures with additional verification.
No, NOC is generally not required for surrender, but all dues must be cleared and equipment returned.
No, once surrendered, the connection is closed. You will need to apply for a new connection if required later.
You can escalate the issue via the LPG company’s customer care or online grievance system.
Most companies do not charge a fee for surrender, but any pending dues or damages may be deducted from the security deposit.
Yes, each connection requires a separate surrender request and verification by the distributor.
Yes, confirmation is sent via SMS, email, or a receipt from the distributor indicating successful closure.
No, all pending refills must be cleared before the surrender can be processed.
Refund is generally processed via bank transfer, NEFT, or cheque depending on the provider, after verifying returned equipment.
Yes, you can surrender with one provider and simultaneously apply for a new connection with another provider.